Trust Clean Terms & Conditions

1. General Agreement

Use of our services signifies your acceptance of these Terms & Conditions. Trust Clean reserves the right to update these terms at any time without prior notice. Continued use of our services constitutes acceptance of any changes.

2. Safety First

• Cleaners will not lift items over 35 lbs, move heavy furniture or appliances, or use ladders taller than a 4-step stool.
• Services will not be performed in areas with health or safety hazards, including bodily fluids, needles, aggressive pets, open drug paraphernalia, or unsecured firearms.
• Mold Disclaimer: We do not provide mold remediation or removal. If visible mold is detected, our team may pause or cancel the service. Full service charges still apply.

3. Pest & Infestation Policy

• If pests or infestations (roaches, bed bugs, ants, etc.) are encountered, services will be suspended.
• Clients remain responsible for the full service fee.
• We recommend addressing infestations prior to cleaning.

4. Client-Supplied Products or Equipment

We provide all cleaning equipment and eco-friendly products. If you provide your own, notify us in advance. Trust Clean is not liable for damage or subpar results from client-supplied items. You assume responsibility for their use.

5. Home Access & Lockouts

• Provide secure access via key, door code, or smart lock.
• Keys are securely stored with no personal identifiers.
• If our team is locked out and cannot access your home within 1 hour, a 50% service fee applies.
• Our Customer Care Team will attempt contact before leaving.

6. Fixed-Rate Service Policy

Pricing is based on property size and condition as disclosed. Prices are fixed-rate, not hourly. If property condition is significantly worse than disclosed, additional charges may apply or service may be refused. Estimated durations are for reference only.

7. Security Alarms

Disable alarms or provide access codes before cleaning. Trust Clean is not responsible for false alarms or system errors.

8. Scheduling & Team Assignments

Preferred time slots and cleaners are not guaranteed. If cleaning exceeds expected time due to property size or condition, we will notify you before proceeding with extra charges.

9. Pets in the Home

• Secure pets before service.
• Cleaners are not responsible for escaped pets or safety issues.
• Aggressive or loose pets may result in the team leaving; full service fee still applies.

10. Valuables & Fragile Items

Store fragile or high-value items prior to cleaning. Trust Clean is not liable for damage to unsecured or pre-existing fragile items. Report concerns within 24 hours for review.

11. Limitations on Liability

• Not responsible for mold remediation, hazardous materials, or pre-existing damage.
• Liability excludes unsecured items, artwork, shelves, electronics, unsealed surfaces, freshly painted areas, uncured caulking, or new flooring.
• Lost key replacement capped at $100. Total liability limited to 10x the service cost.

12. Clutter Disclaimer

A reasonably tidy space is required. Excessive clutter may reduce cleaning quality or result in additional fees.

13. Cancellations & Rescheduling

• More than 2 business days’ notice: No charge
• 1–2 business days’ notice: No charge
• Less than 1 business day or lockout: 50% service fee

14. Pre- & Post-Service Documentation

Before-and-after photos may be taken for documentation and liability protection. Photos will never include personal identifiers. Opting out waives the right to dispute damages post-service.

15. Harassment & Conduct Policy

Zero-tolerance toward harassment or abuse toward our team, including verbal, physical, sexual, or discriminatory behavior. Consequences include immediate service termination, blacklisting, and possible reporting to authorities.

16. Refund Policy

No refunds for services halted due to safety concerns or pest discovery. Services may be canceled if property conditions differ from the booking. Contact us